Customer Reviews 2013 (Amazon)

12/27/13

 

 5 

AMAZON 2013 CUSTOMER REVIEWS

COMMENTS: 

Item was received long before expected date. Seller provided updated info to me via email and helped track the item to ensure timely delivery and concern for their product. Happy Holidays !!!

 

Your Response: Hello to Michael in Honolulu, Hawaii! This time Michael bought four (4) 48" UV Umbrellas for your family and friends. What a well out thoughtful gift idea, anytime of the year. I recalled that you ordered years ago and I'm grateful that you continued to remember my UV company, for your sun protection needs. Thanks again! Sandra

REMOVE RESPONSE

 

12/11/13

 5 

Great service, beautiful umbrella. This company exceeded expectations.

 

Your Response: Hello Helene from Highland Beach, CA! Before buying, you asked many questions as to the UV sun protection and the quality that you would receive, if purchase was made. KUDOS! I wish more customers would take time to educate themselves about the difference and importance of UV Safety. Thanks. Sandra

 

9/18/13

 5 

Worked great. Just Delicate !

 

Your Response: Hi Linda! This 38" UV 99+ parasol is delicate and I email every customer to remind them to be careful. Recently, a buyer said she loves this parasol and is still using it for over 3 years! She now wants to purchase another for a friend and they will know to use caution, in handling it. Has no effect on sun protection. Thanks for the update. Sandra

 

9/16/13

 5 

I'm a returned buyer and I have not been disappointed!

 

Your Response: Hello Heriberto! I'm pleased that you selected my UV company to furnish your sun protection product needs. This time your purchase was for two (2) 48" uv umbrellas and I warmly thank you for giving me a feedback. Stay sun safe in sunny Coral Gables, FL. Sandra

 

8/30/13

 5 

Very good item, very concerned seller

 

Your Response: Hello Marco, from Montebello, CA! I am proud of the 48" UV umbrella that you just purchased. Buying a high quality UV product, takes time to research and I'm so glad that you did. I'm also moved by your thoughtful and speedy response. Thank you! Sandra

 

8/9/13

 5 

Friendly and helpful Thanks so much!

 

Your Response: I'm glad to be of service and I thank you too Corinne from Orlando, FL! Sandra

 

7/27/13

 5 

Quick delivery, free shipping, follow up good. Sent USPS thank you card with more good info.

 

Your Response: Karen, from Amsterdam, OH ordered the Window Sunglasses which was a very wise investment, for her eye needs. These have melanin (blue blockers) with high quality 1.5 mm lens that are also scratch/impact resistant and 86% glare free. Warning: Once you wear quality UV sunglasses your eyes will find it difficult to go back to cheaper made brands, due to distortion of the lens. Thanks! Sandra

 

7/25/13

 5 

very friendly, caring and helpful seller

 

Your Response: Hello Mary, from Piqua, OH! You purchased the most durable 48" UV adult size umbrella that I carry. Being made of carbon fiber so don't be afraid to use it all year long. It's not just a sun umbrella it's all-weather too. Thank you Mary! Sandra

 

7/1/13

 5 

This umbrella has given my daughter a chance to be outside even when the sun is at it's highest. Perfect for any Lupus sufferer, thank you so much. Arrived in great condition and quickly.

 

Your Response: I'm very happy to ease some of your anxieties and deeply moved to know that your daughter is getting the best in sun protection. Still continue to protect from the ground up & use 38" parsol with care. Thanks Sara from Brown Mills, NJ!

 

6/29/13

 5 

I LOVE THIS UMBRELLA. It is strong, durable, and yet light weight. We've had some breezy days and no problems with the umbrella. It's a keeper.

 

Your Response: Thank you Kunda, from Utica, MI who purchased the 48" UV umbrella. Made of carbon-fiber and hard plastic, I hope it last you a very long time. Use it in all kinds of weather even though it was designed for sun protection. Sandra

 

6/17/13

 5 

Fast shipping, great item. Thank you very much! :)

 

Your Response: Dear Glenda, from Baytown, TX. This is your sixth order purchasing two (2) 38"UV parasols and eight (8) 48" UV umbrellas, since Aug 2011! Your consistent orders speaks volumes as to the loving and caring person that you are toward your loved ones and friends. This also shows me honor, of your deep appreciation, toward what I do in UV protection. Thank you so much. Sandra

 

5/20/13

 5 

EXCELLENT seller! Super fast shipping, personal service...great!!

 

Your Response: Thank you Crhisty, from Sarasoto, FL! Making certain that my customers get exactly what they expect is very important to me. I definitely am grateful for your kind response and sharing your thoughts, with everyone, who is searching for the best UV sunshade. Sandra

 

4/20/13

 5 

Pleasant, personal, prompt service! Ten stars! Highly Recommend!

 

Your Response: Good Day to Tracie, from Greenville, NC! This 38" UV parasol is truly amazing because it actually blocks out the sun-rays nearly 100% unlike the normal 50+ UV umbrellas/parasols. Thank you for the additional "pat on the back" with the extra 5 stars recommendation. Sandra

 

3/2/13

 5 

item delivered on time and as described

 

Your Response: Hello again Rachael from Bend, OR! This was your second order of the 38" UV parasol and I appreciate your comments as well as your continued patronage. Thank you! Sandra

 

2/12/13

 5 

My umbrella arrived in less than a week, and is as described.The spokes are heavy duty, and should withstand a windy day. It opens automatically and smoothly, and closes easily and smoothly. Well made umbrella at a very reasonable price. Protection from the sun is priceless. It is built to last, I am very pleased.

 

Your Response: Hello Karin from San Carlos, CA. This past summer (2012) California/OSHA had been investigating two (2) suspected heat illness fatalities. One was in construction the other agriculture. Unfortunately, most of us really don't understand or see the need for quality sun protection, until it's too late. Thank you for your priceless comment. Sandra

 

1/19/13

 5 

As soon as I ordered the 38" UV Parasol, I received a very courteous call almost immediately from the seller, Sandra Duval. She informed me not only about what to expect from my purchase but to my surprise she also provided helpful information about skin cancer. I absolutely love my Parasol and I don't leave the house without it!

 

Your Response: Hello Sholeh from Hallandale Beach, FL! Meeting up with skin specialists, much to my surprise, not all skin cancers are caused by the damaging sun rays. For those who don't buy please, research the Gene called P16 and those who have Parkinson's Disease are now at greater risks for developing melanoma skin cancer. I can't give you links here. Sorry! Thanks again Sholeh!

 

1/11/13

 5 

Excellent customer service

 

Your Response: Hello Helbert from Dallas, TX! I was working on my Amazon account & Helbert over paid, for the 38" UV Parasol. He never complained or expected his refund. Obviously, we trusted one another enough to do business with. KUDOS to HELBERT!!!!!

 

1/2/13

 5 

quality product, excellent customer service and communication, shipped quickly..... an A1 seller

 

Your Response: Hello Dennis from Cranston, RI. It is always my pleasure to give my customers top notch focus and service. I'm old schooled and even though it takes more time I feel better about myself and my business. Thank you for your warm hearted comments. Sandra

 2012

12/3/12

 5 

Great communication, fast shipping and wonderful product!!! My wife suffers from lupus and the umbrella's are perfect! 5 STAR seller

 

Your Response: Hi Glenn from Brookline, NH! I truly hope that your wife doesn't suffer very much. I know she has to stay out of the sun as there is no two cases of lupus exactly alike. Our hearts are with all of you. Glenn, bought my UV WRAP sunglasses as they are easy on the eyes and highly UV protective + more. He saved hundreds of dollars for buying my brand name. Thanks! Sandra

 

10/9/12

 5 

Thank you so much for such great service and excellent products as always! :D I will definitely recommend to others. ^.^

 

Your Response: Hello Glenda! This is now your fifth order within a few months. I am trying to keep your cost down as it quickly adds up to more shipping fees. If you can, call me so that you may order in bulk and save big time. However, your orders are truly appreciated. Baytown, Texas here we come again! Sandra

 

10/2/12

 5 

I would buy from them again.

 

Your Response: Rosanne is from Columbia, MO and is a first time buyer, of the 48" UV umbrella. Many of my customers are repeat and/or they tell their friends and family about their unique purchase. Thank you Rosanne for your encouraging comment. Sandra

REMOVE RESPONSE

9/27/12

 5 

Thank you! :D

 

Your Response: Glenda, you are most welcomed. She ordered three (3) 38" parasols (this time around) as she is a repeat customer - 4th time! Baytown, Texas Post Office here we come again. Thank you Glenda!! Sandra

 

9/23/12

 5 

Wonderful service, thanks so much for caring.

 

Your Response: Rachael, from Pittsburgh, PA is another repeat customer! Again, she too purchased one 38" UV parasol and one 48" UV umbrella. Both items have the same ultraviolet protection but are used for different purposes. There's a saying: "People don't care how much you know until they know how much you care". Thank you for caring too. Sandra

 

9/20/12

 5 

Great seller, thank you! :D

 

Your Response: Hi Glenda, this is your fourth order of both the 38" and 48" umbrellas. I'm thrilled that you have a remarkable appreciation for genuine sun protection for you, your friends and your family. Thank you Glenda, from Baytown, Texas and I'm glad to be of service.

REMOVE RESPONSE

 

9/12/12

 5 

I love this umbrella the only thing wrong with it, I should of bought a bigger on so 2 can share the walk! Great item! I would buy another one

 

Your Response: Hi Teresa from Elk Grove, CA! I believe we talked about the difference between both the 48" & the 38" that you had ordered. Sometimes its hard to decide which size would benefit you most. A special thank you for your order and the heads-up for those who also are finding it difficult to choose between them. Please, customers feel free to call or email, if there are any concerns, as I you. Sandra

 

9/11/12

 5 

No problems

 

Your Response: I have had men, in the past, also ordering this 38" parasol even though it has a yellow handle and top. What matters is sun protection for any reason. Thank you Stuart, from Pflugervile, Texas!

REMOVE RESPONSE

 

8/24/12

 5 

This is a quality product that does what it says it does. The friend I bought it for often needs to be out walking mid-day when the sun is high and this umbrella really provides great protection. The order arrived promptly and the seller sent along a personal note and obviously cares about her customers. Highly recommended!

 

Your Response: Sandy, you are such a loyal and loving friend to have this 48" UV all-weather umbrella shipped to Brennan from Milwaukee, WI due to his particular needs. Quality does not have to be expensive especially when you have other people interest at heart. In order to have a friend you must be one and this is where you shine. Thank you. Sandra

REMOVE RESPONSE

 

8/23/12

 5 

courteous and helpful. Even received a phone call in regards to mailing venue. Umbrella arrived promptly and in good working order

 

Your Response: Hi Deborah, from Montana! Yes, when given a choice to ship a package to the Post Office or a Street Address, I will always call for this too. I want to make it convenient for you so that you can receive it in a timely manner. You purchased the 48" UV umbrella and I personally check everyone before they get sent out. Thank you so much for your order! Sandra

 

8/16/12

 5 

Item as described. So far so good.

 

Your Response: From San Diego, CA Felicia speaks out about the 48" UV all-weather umbrella. Lots of sun, water, sand and entertainment. I'm so glad that you found me. Thank you for your order. Sandra

 

8/8/12

 5 

Love these umbrella's! You cannot see through them, just like the picture showed. They are a very easily handled size, not too huge, and remind me of doorman umbrellas, without the hooked end. They have a nice no-slip grip. Shipped quickly and were in a perfectly sized box.

 

Your Response: A great way to "test" your UV protection is to put your hand between the brightest light and the UV fabric. What you can see is actually what seeps through and gets on you! You purchased two (2) 48" UV umbrellas and saved extra money in shipping as well. Smart and Savvy UV customer is our very Clifford from Tyler, Texas. Thank you for your purchases. Sandra

 

8/6/12

 5 

No problems!

 

Your Response: Then no problems here! John from New York, NY just tickled me and we're 3,000 miles from each other. Thanks John for the great feeling. Sandra

 

8/6/12

 5 

Thank you!

 

Your Response: A sincere "Thank you" and a rating of 5 tells it all. Katerina, from Honolulu, HI purchased the 48" UV umbrella and I warmly accept your deep appreciation. You are most welcomed! Sandra

 

8/3/12

 5 

Seller contacted me via phone to thank me for purchasing the item. A nice touch. Am very happy with the parasol. Added bonus : cooler under parasol

 

Your Response: Hi Lori from Suffolk, VA! When it comes to ordering the 38" parasol I know it's not as sturdy as the 48" umbrella in which I'm very proud of. So, I feel compelled to call or email everyone who purchases the 38" UV parasol, until my supplies last. Cooler is better. Thanks Sandra

 

7/27/12

 5 

Excellent customer service. Item arrived as described. Fast shipping.

 

Your Response: From the Windy City, of Chicago, Il Hello to Amber! Excellent customer service comes from the heart, you either have it or you don't. The same can be said for taking pride, in the workmanship, of one's labor. Thanks for your feedback. Sandra

 

7/22/12

 5 

I LOVE IT!

 

Your Response: You exceeded even my expectations! Thank you Daniela, from Bronx, New York. Sandra

 

7/15/12

 5 

The sun protection umbrella just as described. Good quality, very light and suitable for single person. I'm usually lazy to leave feedback on amaon. But this seller has the best customer service I met so far for online shopping ---- they even sent a postcard seperately. Nice, I'll definitely shop again if I or my friends need anything from them.

 

Your Response: Hello Wenjuan, from NY, NY! Living in the big city you purchased the smaller 38" UV parasol, for your sun needs. Service and quality is what makes a company strong. Thank you for taking the time to write, telling a friend and your vote of trusted confidence. Sandra

 

7/12/12

 5 

Seller sent a personal note to let me know it was coming. Arrived promptly. Good service.

 

Your Response: Hi Amy, from Washington DC! I anticipate the ultraviolet needs of my customers so there should be no guessing game involved, on your behalf. Thank you so much for purchasing the 48" UV umbrella and your thoughtful comment. Sandra

 

7/3/12

 5 

Fast delivery, quality as promised.

 

Your Response: Hi Linda - Bowie, MD! Thank you for your speedy response while ensuring others about the 48" quality UV umbrella. Stay cool! Thank you. Sandra

 

6/26/12

 5 

I will come back for more umbrellas for my family! I can feel it working; my face, which ussually gets very hot and red even with suntan lotion and hats, just looks mildly sun burned Thank you!

 

Your Response: You also took extra time to write me a personal message of deep appreciation. I get a great deal of satisfaction knowing that I'm helping others too. Thank you Niceta, from Ardmore, PA for purchasing two 38" UV Parasols.

 

6/23/12

 5 

Very fast shipping. Great seller! =)

 

Your Response: Hi Glenda, from Baytown, TX! I appreciate your support and the kind comments. I strive to get packages out within one to two days because I know the seriousness of UV protection. Once in a while, I'm out of town so it may be just a bit longer than my usual time and not the full 14 days that is listed. This statement is left for emergencies only. Thanks! Sandra

 

6/22/12

 5 

Product was very nice.

 

Your Response: Hello Angela, from Muncie, IN! You purchased the 38" UV parasol that has the same UPF protection as the 48" UV umbrella. Although, they only come in black, the UPF is a testing, of the fabric. Therefore, only 2 & 3% of UV's seeps through, in turn, keeps one by far cooler. Thanks! Sandra

 

6/20/12

 5 

Merchant was very prompt with delivery. Product is excellent at blocking the sunlight!

 

Your Response: Dear Jonathan from Long Beach, CA! As a repeat customer, this 48" UV umbrella seems to meet your direct sunlight needs. I'm most grateful that you wrote and complimented me but your expressed feelings means a great deal to all. Thanks again! Sandra

 

6/11/12

 4 

Great Service!

 

Your Response: Hello Sharon from Charlotte, NC! "Great service" works when we are there for each other. I am grateful for your kind response. Sandra

 

6/7/12

 1 

SELLER NOTE: MY LOSS YOUR GAIN was in the package when it ARRIVED! REALLY, what good is a sun umbrella if it won't stay open under a breeze. I've used it, and you have to HOLD it open. I am not going to throw money away buying a drill. Seller offered umbrella cost refund if I send it back. Spend more money on postage than product. . . TAKEN ONCE, shame on me, TAKEN TWICE, I don't think so!

RESOLVE

 

 

Your Response: Hello Gladys from Rosemount, MN. I and many other customers have no issues with the "winds" & not just a "breeze" to keep it opened. My hands are tied if I can't examine the problem. If it was that lousy of an umbrella, most people and I would have sent this garbage back that is not useful at all. Possibly you would have been compensated but didn't even give me a chance to vindicate myself. Sandra

 

6/1/12

 4 

Quality product and well worth the money!

 

Your Response: Hello neighbor Kim, from Phoenix, Arizona! You had purchase the 38" UV parasol and I'm grateful that you got the point about receiving authentic sun protection. It's a heat wave during our summer months and you are also protected from heat exhaustion too. However, continue to use good common sense by drinking plenty of water & protect from ground up. Thanks and please tell a friend. Sandra

 

5/15/12

 5 

Got here on time and worked well. If you have someone with cancer get this item to protect them from the sun

 

Your Response: Actually, being in remission of melanoma skin cancer is the reason why I started this unique UV business. Remember, this not only blocks the sun out but keeps one by far cooler too. Used for other patient needs such as Lupus, Certain Medications, Autoimmune Diseases, Sensitive Skin, Tatoos and much more! James from Corona, CA a special thank you for bring this needed information out. Sandra

 

5/13/12

 5 

Wow, no sun came through it. I actually got to go for a walk with my dog without the sun coming through my umbrella and burning my sensitive skin. There was no wind blowing, only a breeze, so the lack of a top clasp was not an issue.

 

Your Response: Kathleen from Tipton, CA! This 48" UV umbrella is durably made with carbon fiber and will stay opened even in winds and rain. Other UV companies who carry 50+ cannot even be compared with this one, in ultraviolet sun protection. Thanks for writing and helping others to understand, appreciate and being made aware that there is a major difference in the UPF ratings. Sandra

 

5/10/12

 5 

Fast shipping and good service! The umbralla is just as described.

 

Your Response: Dear Chuan from Houston, Texas! Although my site states 7 - 14 days in shipping, I normally ship orders out, within two to three days. This will give me an emergency delay if one so occurs. I deem it necessary to get these UV items to my customers asap due to their health issues. Thank you for your comment & buying the 38" UV parasol. Sandra

 

5/1/12

 5 

I have 2 & COULD'NT BE MORE PLEASED, with them & service I received. I was contacted by phone to thank me for my purchase and to further inform me about the parasols. Im in the Florida 90+ deg. heat all day. Using them makes it cooler instantly, like standing in the shade. Instant relief and UV protection. They're amazing and real lifesavers. I HIGHLY RECOMMEND THEM. I love them, great as gifts 2

 

Your Response: Dear Kimberle from Pensacola, Fl! Your purchase were the 38" UV parasols. In my opinion, I too believe that they can be "real lifesavers". Working many countless hours I couldn't be more pleased to hear words that offers such a magnitude of encouragement. THANKS! Sandra

 

4/28/12

 5 

I bought this umbrella to use in the Philippines this summer since I do a lot of walking. This umbrella is not large enough too shade 2 people and that is my only disappointment so far.

 

Your Response: Hi Stephen, Redondo Beach, CA! This 48" UV Umbrella is the normal standard adult size and I don't carry any larger size. Please, ship it back and I'll gladly refund the cost of the item so you can find what you are looking for. Yet, if you require an excellent UV sun protector than I personally would reconsiderI am truly sorry for this. Customers please, contact me prior to buying. Thanks. Sandra

 

4/17/12

 5 

good follow up service

 

Your Response: Hello Janet from Oxnard, CA! You purchased the smaller size 38" UV parasol. I thank you for your comment and wish you much success by keeping sun safe. Be careful with the parasol and protect yourself from the ground up. Sandra

 

4/8/12

 5 

Excellent customer service! I was even sent a signed thank you note from the owner of the company!

 

Your Response: Hi Erica, from Oakland, CA! Every customer is special and deserves recognition with heartfelt appreciation. Thank you again for your purchase. Sandra

 

2/17/12

 5 

A+ ALL AROUND! FAST!

 

Your Response: Hello George from Centerport, New York! You obtained the 38" child-like UV Parasol and I am very happy to get my products out right away. There is a great need for sun protection no matter where we live and that's why I care. Even the National Consumer Protection Bureau gave me a 5 Star Rating therefore, I must be doing something right. Thanks! Sandra

REMOVE RESPONSE

 

11/18/11

 5 

Great experience. 5 Stars.

 

Your Response: Hello Kelly, from Flushing, NY! It looks like you received your UV 48" umbrella just in time. Its cold and will be raining by Monday and Tuesday of next week. Make sure that you use it during the snow storms too. I'm happy to do business with you as well. Thanks! Sandra

 

11/15/11

 5 

Highly Recommended!

 

Your Response: Highly Appreciative! Thank you Shuang, from Palo alto, CA for purchasing the UV 48" adult size umbrella.

 

10/28/11

 5 

Outstanding customer service. Product arrived in perfect condition, priority mail in a sturdy and expensive box. Only took 3 days to receive. Would order again from this vendor. Honest and reliable. Plus great product.

 

Your Response: Hi again Gay from Irving, Texas! You still wanted the small 38" UV child-like umbrella due to your particular needs. Last week, I called another customer about the same 38" umbrella and canceled her order because it wasn't exactly what she was looking for. My customer service is extraordinary but so are my UV products and clients. Thanks for sharing your thoughts with all of us. Sandra

 

10/22/11

 5 

very sturdy umbrella . . . was very much impressed by how much shaded I was from our Hawaii sun.

 

Your Response: Estrilita also purchased the 48" UV umbrella and all the way from beautiful Waipah, Hawaii. Friends, especially, nowadays, we all need this additional sun protection. Come rain or shine its nice to know that you are covered. Aloha! Sandra

 

10/11/11

 5 

Great seller - excellent service - thank you!

 

Your Response: From Bountiful, Utah we heard from Bret. Great buyer - excellent customer to deal with. Thanks for writing. Sandra

 

10/6/11

 5 

Item had some damage when it arrived - all due to the Post Office. The seller responeded and resolved the matter extremely quickly when I contacted her.

 

Your Response: Dear Bethe, from Houston, Texas! I couldn't remember anything recently that had Postal damage so I looked your account up. Much to my surprise this happened three months ago and you returned to my Amazon site to respond! How very classy and kind of you to be so considerate in remembering to write a review about my service. Heartfelt Appreciation, Sandra

 

9/3/11

 5 

Great seller!!! Excellent umbrella!

 

Your Response: I'm so please that you really like your 48" UV umbrella and you think that I'm wonderful too (blushing)! I love working with my customers especially when their as kind as you. These are also great for gift giving, anytime of the year. Soon to come look for my products as they will bundled with a special offer. Thanks again Chen from San Francisco, CA.

 

9/3/11

 5 

The umbrella and the seller are top notch. I am extremely pleased and would strongly recommend this umbrella to anyone wanting a superior quality umbrella that blocks the sun's rays. The seller is the best I have seen. She is wonderful and the service was great! My umbrella arrived quickly in great shape! Thank you! :0)

 

Your Response: Hi neighbor Lori, from Peoria, Arizona! It's just too bad that you didn't find me sooner before the start of summer. I know that you have very sensitive skin and don't let the relatively cooler weather and clouds fool you. The UV Index is scored today at 9 which is considered "very high". Take care and thank you for your warm opinion. Sandra

 

8/30/11

 5 

Very fast delivery, and the item has good quality. It's a perfect size for carrying with you when going out walking. :)

 

Your Response: Hi Glenda (Baytown, Texas)! You choose the lighter 38" UV parasol for walking back and forth to school also having to carry your books too. I'm glad to be here for you and the many others who are in your same predicam

 

8/22/11

 5 

Excellent service!!

 

Your Response: Thank you Kim from Arlington, TX who purchased the 38" umbrella. Realizing that this is a UV sun parasol it is by far better (protection) than any store bought one. I'm grateful that I met your expectations. Sandra

 

8/16/11

 4 

There were some initial problems with my order. After some misunderstandings and effective communication, the problems were corrected, and I am satisfied. I would do business with this seller again. The product I received is a good product and met my expectations.

 

Your Response: I always prefer to have opened communication and try to resolve any issues that may arrive with my customers. Things will happen as it's not a perfect world nor are we. I am thrilled that your issue was solved and you were completely satisfied. Mildred from North Las Vegas, you were wonderful to work with. Thanks! Sandra

 

8/15/11

 5 

Excellent! Umbrella came faster than I thought it would. Nicely packaged. Did not have to contact seller; however, from their contact to me, seemed very courteous and interested in my business.

 

Your Response: Hi Grace from Niskayunia, NY! I use to swim, in the nearly famous swimming hole, when I was a kid. I didn't understand what sun protection meant then but I do now. Glad you appreciate the UV protection, quality and service. Thank you. Sandra

 

8/13/11

 5 

Love the umbrella- got for sunny baseball games Arrived in just a couple of days !

 

Your Response: Although the baseball stands can get tight, you ordered the 48" Adult size UV umbrella anyway. I'm sure the ones sitting next to you and below you will appreciate you shading them, in part too. Thank you Sonja from Ankeny, IA. Sandra

 

8/9/11

 5 

Great umbrella and great customer service. Order arrived in less than a week. The only thing I would recommend is having the umbrella in different colors in the future.

 

Your Response: I totally agree about having choice of colors and once I get myself more financially sound I will not only add color but will add lace too. I am getting another shipment, in next month, & I am adding a SLING to the 'black' 48" umbrella. Pricing will go up but hopefully, not too much since my last order, in Dec 2007. Thank you Lien from Pearland, Texas. Sandra

 

8/7/11

 5 

Seller was very attentive. She even offers me a small refund because there was some issues with the quality.

 

Your Response: Dear Phoebe from Denton, TX - Your purchase was the 38" UV parasol. You found a problem and you asked for a part so you could easily fix it. I truly appreciate the extra savings that you avoided, for the both of us, but mostly your willingness to go that extra mile. I wish that I could have done more. Thanks for being a good person. Sandra

 

8/3/11

 5 

What a fantastic seller - can't recommend enough! Item arrived literally *weeks* before estimated arrival date & is clearly of incredibly high quality. Even received a thank-you postcard from the seller a few days after my order arrived. Moreover, when I later called the seller to ask her a question, I discovered she developed these products herself! She is highly committed, conscientious,& kind.

 

Your Response: I truly have fantastic buyers and I can't say enough about the many courtesies that I have received in return. My melanoma is in remission and my "formula" blocks out all but two & three percent, of the UV rays, and is Utility Patent Pending. Thank you Nicole from Piedmont, CA for bringing this up. Sandra

 

8/3/11

 5 

Truly wonderful buying experience. Above and beyond expectations. Thank you very much!!

 

Your Response: Hi Kahren from LA, CA! You purchased the 38" UV parasol and I'm so glad to hear that you love it. Your kind comment and honesty is what I needed to stay encouraged. Thank you. Sandra

 

8/3/11

 1 

Due to damage during shipping and I received an empty box, the seller acted as if it was my fault because she had signature confirmation on package. She has the misconception that signature confirmation allows customers to inspect the merchandise before accepting the package and makes the post office liable for damage which is not the case. I had to file an A to Z claim to get my money back,

RESOLVE

 

 

Your Response: Heather from Monroe, NC - I was the one who asked Amazon to give you your "purchase price" back after exhaustedly researching what might have happened. You refused to assist me & the Post Office, Amazon and myself can't all be wrong. Sandra

8/3/11

 4 

It arrived much earlier than estimated time. Thanks. Wish there are different patterns and colors to choose from. It's a little big and heavy. Otherwise, it blocks sunlight well.

 

Your Response: Dear Ko-Ching from Irvine, CA! I try very hard to get my customers shipment out within one †three days because I know how much we all need quality sun protection. I love colors but I have to think of both sexes when I order 1500 at a time. Being big and 1 1/2# makes it sturdier and gives you more coverage. Greatly appreciate your comment. Sandra

 

8/2/11

 5 

Bought for my daughter who can not be in the sun and she loves it. Says she feels like Mary Poppins when she is carrying it.

 

Your Response: Hello Dara and daughter (another Mary), from Oakdale, MN! Yes, you get quite a bit of rain with high winds too. This 48" UV umbrella seems to fit her perfectly. It is wonderful having a love one scrutinizing thoroughly their options prior to buying just another 50+ umbrella. My heartfelt gratitude to the both of you. Sandra

 

8/1/11

 5 

Though I ended up returning the item, the entire transaction was easy and the seller VERY helpful and courteous, thank you!!!

 

Your Response: Greetings to Mary from Burbank, CA. What makes these transactions "easy" is because the buyer is very helpful and courteous. The 38" UV parasol did not fit your particular needs. It was my pleasure serving you. Sandry

 

7/31/11

 4 

GREAT!

 

Your Response: Hello Qian from Baltimore, MD. I'm glad that you approve of this 48" UV umbrella as many people do. I appreciate your sincere comment. Thank you. Sandra

 

7/28/11

 5 

Very good description of product and expected durability.

 

Your Response: Anne, I always labor over selling this 38" UV parasol, due to its durability of being made of "plastic". Many of you understand what to expect from a sun parasol. I had some returned and the cost of shipping is outrageous please, do your homework. Yet, this 99.9+ UV protection is not influenced by the structure & has served many customers. Hot & humid in Arlington, TX Thanks!

 

7/25/11

 5 

Umbrella is great and the wind does not compete with it when in use. Would purchase from seller again.

 

Your Response: This 48" UV umbrella is versatile in all kinds of weather, especially during steady or gusts of winds that come your way. One day, I was facing into 40 mph winds and my umbrella wouldn't open as much as it tried. Then I put it behind me and it nearly took me off my feet. I felt like 'Mary Poppins'! Thank you for bringing this to our attention, Beth from Metamora, MI!

 

7/14/11

 5 

I ordered the all-weather umbrella and it arrived a week before its delivery date. I was so impressed with the workmanship that I also ordered a pair of sunglasses. They also arrived within a couple of days. "Thank you" to Sunscape for excellent service and for being a blessing. I have never written a review, but felt compelled to write one for these two products.

 

Your Response: Shoppers - It's Rachel Jones-Weaver again who never writes reviews! Rachel ordered my 380 UV polarize, 100% glare free sunglasses and they are crisp in clarity and in sun protection. It will be extremely difficult for her to find another company that gives such quality with modest prices. Blessings are always shared especially when you are kind to one another. Thank you. Sandra

 

7/14/11

 5 

I ordered the all-weather umbrella. I was very impressed with the fast delivery, arrived about a week before the delivery date. I am on vacation so I was so thankful for the quick delivery. The seller, Sandra Duval, was not only prompt but also very courteous with a personal note of appreciation.

 

Your Response: Hi Rachel Jones-Weaver from Madison, AL! We hope you enjoyed your vacation and I'm glad that you received your 48" umbrella in plenty of time. Then you re-ordered another one of my products! Eventually, I will try to make it a combo order of these two items. Thanks a bunch. Sandra

 

7/13/11

 5 

Excellent customer service!

 

Your Response: Hello Sue from Washington, DC! My theory is that excellent customer service stems from excellent customers. I love my work because every individual is distinct and there is no text book material, in my line of service. Thank you for your lovely comment. Sandra

 

7/12/11

 5 

Fast delivery, fanatic seller and service, and the most wonderful umbrella!!!

 

Your Response: WOW! Eleven words says it all. Lan from Nashville, TN, once was aired a police motto "We're here to serve and protect!" Hopefully, the many companies who sell UV protection products will someday consider this statement to be a truism and act accordingly, in-behalf of their customers too. I value your input. Sandra

 

7/11/11

 5 

I misread the item described, therefore returned it. Prompt refund and courteous customer service. Would be happy to buy again from this seller!

 

Your Response: Katherine, from La Habra, Ca, Hello! Saving you money is very important to me due to the extra cost in shipping. You wanted a "collapsible" umbrella but bought the 48". I'm sorry that you had to pay the shipping both ways that's why I invite my potential customers to call or email first. By the way, I have a sample being made, for my inspection, before I put it on the market. Thanks! Sandra

 

7/8/11

 5 

Thank you!

 

Your Response: Another 38" UV parasol sold to Kara from Lynn, MA. What's interesting, almost half of my sales are distributed evenly between the 38" & the 48" sizes. So customers please, do your homework and be sure to select carefully as to what you want. Thank you! Sandra

 

7/8/11

 5 

Wonderful customer service and great product for Sun drenched AZ

 

Your Response: Hello Neighbor Stephani from Phoenix, Arizona! The 38" will also keep you cooler because it has the exact Utility Patent Formula as the larger one. Great for taking the bus, sitting in the bleachers or ever for taking early morning walks. Thanks for your purchase! Sandra

 

7/7/11

 5 

SunScape has the best customer service I have ever experienced anywhere. They called to discuss my purchase with me as they have several products and wanted to make sure I received the best for my use. They also followed up after delivery to make sure I was satisfied with my purchase. They helped out in other ways that I don't have room for here. However, they are the best I have ever seen.

 

Your Response: Michael from Lincoln, CA actually returned the small 38" umbrella because it was not made of "hard" plastic and couldn't use the larger 48" size. He was totally satisfied with the UV protection but it didn't fit his needs. Rest assured that one day I will have products that will fit everyone's special needs. I greatly appreciate your comment Michael. Sandra

 

7/7/11

 5 

excelllent transaction and product

 

Your Response: Dear Anne from Mission Viejo, CA! Your purchase was the 38" UV umbrella. I certainly strive to give my upmost attention in both areas. Much Thanks! Sandra

 

7/5/11

 5 

This is a well made product. I am extreamly happy with the umbrella and it arrived well before the expected delivery date. We are going to the Grand Canyon and now I will be able to relax and enjoy myself without the sun beating down on me.

 

Your Response: Hey Bethany from San Luis Obispo, Ca - Arizona is my part of town and we welcome you. Attention shoppers; the 38" parasol is made of plastic and what she is so excited about is the UV shade that it gives. It will keep you cooler, watch the winds & remember it can bend. Other than that many people like Bethany are extremely happy. Thanks for that extra boost. Sandra

 

7/5/11

 5 

wonderful!

 

Your Response: From Athens, GA - Stephanie you are wonderful too. Thank you for your purchase of the 38" UV parasol. Sandra

 

7/1/11

 5 

The Umbrella seems like is very well made, haven't use it yet but im sure i would love it :)

 

Your Response: Dear Terry, from San Diego, CA - You and Carol makes me chuckle when you "haven't use it yet" and still showed incredible insight toward this masterpiece of mine. That goes to show that we don't have to be experts to know quality, at its finest. Without a doubt, Amazon shoppers are savvy when it comes to comparison & thriftiness but most of all a pure delight to do business with. Thanks! Sandra

 

6/30/11

 5 

Very nice product. Haven't actually used it yet, but good quality. I would order from seller again.

 

Your Response: Carol from Colorado Springs, CO, Hello! I strive to extend my work ethics and integrity into my UV protection product line. This 48" UV umbrella will certainly do its job the moment you use it. My warmest appreciation that you took the time to write about this high level of quality that the structure offers. Thanks. Sandra

 

6/25/11

 5 

I have not used this umbrella yet but it arrived in a timely manner and was exactly as described. I bought this with the intention of using it to protect myself and my infant from the sun as we live in SoCal and are very fair. Customer service from SunScape was excellent.

 

Your Response: Hello Meredith, what a wise mom you are! I read that kids under 6 months old should "never" be in the direct sunlight. Here in Phoenix, we have had children 5 & 6 years old diagnosed with Melanoma Cancer. If you should decide to have one to cover, over the carriage, you may consider the 38" one for this ultraviolet protection. Call before ordering so we can make sure it works. Thanks. Sandra

 

6/24/11

 5 

Thank you for sending this item very quickly & it was packed very nicely. I'm very happy that it's very durable. I had another brand that I purchased from a co-worker's friend-it finally died. As soon as I took my new SunScape umbrella out of the box, I knew that it was WAY BETTER than my old umbrella. Thank you very much. I've used it in the sun & rain-IT ROCKS, DUDE! Thank you & 'Aloha from HI'.

 

Your Response: Miss Tanya, you are so welcome. The quality is far more superior than the average UV protected umbrella due to my Utility Patent Pending. Hope you enjoy it and that it "Rocks your World" everyday. Have a wonderful day! Sandra

6/20/11

 5 

I received professional service 7 3 day delivery. They took the time to write me personally after my purchase which made me decide I'd repurchase from them in the future. The product arrived new and in tact as promised.

 

Your Response: Dear Cielo from Miami, FL, Although I stated within 7-10 shipping days, this gives me an opportunity, for any emergency crisis that may arise. I try to ship at least every other day and always by Priority Mail because it's the quickest, in delivery time. Thanks for your vote of confidence and purchasing my 38" parasol. Sandra

 

6/18/11

 5 

I too got a phone call when I ordered this umbrella telling me about it. I arrived today and seems to be exactly what I wanted. Have not used it yet but plan to take it to a baseball game to use if it is sunny. Thanks for the quick delivery and the phone call.

 

Your Response: Hi Ann from Shelton, CT! I am always concerned about my customers needs and since this 38" parasol is not structured with durable plastic parts it can easily bend. I am having many orders and can't continue calling everyone. To all of you, please call or email me with any concerns, at all. Thanks! Sandra

 

5/30/11

 5 

Love the umbrella. It's very well made. I can see myself using it for many years. It came very quickly. No problems at all.

 

Your Response: Hello Danyal from Burbank, CA. Your comment of "I can see myself using it for many years" reminds me of the melancholy Maytag Repairman, back in the 60's. Let's only hope that this holds true with my umbrellas. Thank you for your informative feedback. Sandra

 

5/28/11

 5 

Excellent! Love the umbrella for AZ hot summer. Thank you!

 

Your Response: Good Morning Neighbor Debora from Glendale, AZ! Although it's not our extreme hot and dry weather as of yet, keep a daily check with the EPS SunWise - UV Index no matter where you go. I checked Payson, Prescott AZ & compared it with Washington, DC - all tens. Watch the altitudes. Thanks.

 

5/26/11

 5 

I really appreciated the welcoming email sent by the seller - that personal touch made me feel as if the company cared about me as a customer and was happy and willing to do all she could to make sure I got what I wanted. When delivery was possibly delayed, she sent me a duplicate with an additional gift immediately. I will definitely buy from this seller again.

 

Your Response: Hi Karen, from San Francisco, CA! Since we received a notification, from the USPS, that your package was "destroyed," through no fault of ours, I wanted to do something special. In fact, there was no error and you did received your initial package anyway. It was very gracious of you to return to sender that second shipment and forgo your gift. A special "THANKS" form all of us. Sandra